Terms of Service.
These terms apply when you request a quote, accept a written treatment plan, or use the TCB Pest Control website. TCB Pest Control ("we", "us") is ABN 34 918 462 029.
Quotes and pricing
Most services have a fixed price, shown on our pricing page and when you book online. General pest control is priced by the number of bedrooms. Termite treatment, and any job you ask us to quote, gets a written quote before work starts. The quote names the species identified (where possible), the products to be used, the locations to be treated, and any re-entry times. Verbal estimates are indicative only.
Quotes remain valid for 30 days from the date on the quote. After that, we'll re-confirm pricing before any work starts.
Treatments and re-entry
Treatment dates and re-entry times are spelled out on the quote and again on the typed report we hand you at the end of the visit. For a general pest treatment, plan to be out for about 2 hours: 1 hour while we treat and 1 hour after, pets included. For other treatments, re-entry times depend on the product used, the area treated, and ventilation. Please follow the re-entry time we provide — particularly where children, pets, fish tanks or pregnancy are involved.
Satisfaction guarantee
General pest treatments come with a 6-month guarantee and rodent treatments with a 3-month guarantee. If a treated pest returns in that time, we come back and re-treat free as part of that guarantee. The guarantee does not extend to:
- Pest activity caused by a new infestation.
- Damage that occurred before or between treatments — separate to control.
- Cancelled or postponed treatments where access was not available.
Payment
Payment is due on completion of the visit unless otherwise agreed in writing. Accepted methods are listed on the quote. Outstanding accounts may attract interest as permitted under Australian law.
Cancellations and re-schedules
We understand plans change. Please let us know at least one business day before the scheduled visit so we can rebook cleanly. Same-day cancellations may attract a small call-out fee to cover technician time.
Website use
The information on this website is general in nature. Where you have a pest problem, the written quote is the source of truth — not anything here. We try to keep species and treatment details accurate, but biology and product availability change, so always confirm specifics with the technician.
Contact us
If you have any questions about these terms, please reach out. Email jack@tcbpestcontrolcanberra-team.com or call 02 6105 9771.
Last updated: 2026. TCB Pest Control Canberra. ABN 34 918 462 029.